Your Frontline Brand Control Center.
Finally, answer the three questions that define your brand:
1. What are customers actually experiencing?
2. Who is creating those experiences?
3. How do we scale what works?
Finally, answer the three questions that define your brand:
1. What are customers actually experiencing?
2. Who is creating those experiences?
3. How do we scale what works?
Johanna's Average Customer Rating
4.7/5
Johanna's Average Customer Rating
4.7/5
Engineer the experiences AI recommends
Current solutions only tell half the story
You know your brand’s overall ranking, online mentions, and reviews, but not who is responsible for each one.
Today's Reality
Real performance happens one-on-one. Your team delivers a mix of great, average, and poor interactions every day.
Wow, bob was great! Really knew what he was talking about.
Pretty happy with my experience, but one of the employees didn't clean off their shoes before they came inside.
DON'T EVER COME USE THIS COMPANY!
JOHN WAS SO RUDE. HE DID NOT LISTEN TO ME.
Jason was great. Very respectful and helpful. I wish all HVAC Technicians were like him!
Anonymous
Aggregation
Anonymous
Aggregation
The Black Box
Current tools blend specific feedback, destroying individual attribution and anonymizing the data into aggregated scores.
The Manager's Dilemma
The result is a vague, unactionable average. You can't recognize top performers or target coaching. Improvement is reduced to guesswork.
Your Brand
4.2 / 5
Today's Reality
Real performance happens one-on-one. Your team delivers a mix of great, average, and poor interactions every day.
Wow, bob was great! Really knew what he was talking about.
Pretty happy with my experience, but one of the employees didn't clean off their shoes before they came inside.
DON'T EVER COME USE THIS COMPANY!
JOHN WAS SO RUDE. HE DID NOT LISTEN TO ME.
Jason was great. Very respectful and helpful. I wish all HVAC Technicians were like him!
Anonymous
Aggregation
The Black Box
Current tools blend specific feedback, destroying individual attribution and anonymizing the data into aggregated scores.
The Manager's Dilemma
The result is a vague, unactionable average. You can't recognize top performers or target coaching. Improvement is reduced to guesswork.
Your Brand
4.2 / 5
Today's Reality
Real performance happens one-on-one. Your team delivers a mix of great, average, and poor interactions every day.
Wow, bob was great! Really knew what he was talking about.
Pretty happy with my experience, but one of the employees didn't clean off their shoes before they came inside.
DON'T EVER COME USE THIS COMPANY!
JOHN WAS SO RUDE. HE DID NOT LISTEN TO ME.
Jason was great. Very respectful and helpful. I wish all HVAC Technicians were like him!
Anonymous
Aggregation
The Black Box
Current tools blend specific feedback, destroying individual attribution and anonymizing the data into aggregated scores.
The Manager's Dilemma
The result is a vague, unactionable average. You can't recognize top performers or target coaching. Improvement is reduced to guesswork.
Your Brand
4.2 / 5
How Cheers Connects Reputation to Your Frontline:
Net Promoter Score
7.7 / 10
View full report
Jon left Kelly a 5-star review!
Signed up for loyalty program
Downloaded App
1,487 users
View full report
5-Star Google Reviews
1,934 5-Stars
View full report
Net Promoter Score
7.7 / 10
View full report
Downloaded App
1,487 users
View full report
5-Star Google Reviews
1,934 5-Stars
View full report
Step One:
Initiate the Connection
A frontline employee invites the customer to share feedback with a quick tap of their phone, or click of a unique link. The prompt is instant… No apps, no friction. |
Step One:
Initiate the Connection
A frontline employee invites the customer to share feedback with a quick tap of their phone, or click of a unique link. The prompt is instant… No apps, no friction. |
Step Two:
The Customer Takes Action
A branded page opens with one-tap options. The customer can leave a review online review on any platform, join a loyalty program, refer a friend, and much more! |
Step Two:
The Customer Takes Action
A branded page opens with one-tap options. The customer can leave a review online review on any platform, join a loyalty program, refer a friend, and much more! |
Step Three:
Data is Instantly Attributed
The Missing Link. Our AI analyzes feedback sentiment and attributes every interaction instantly and automatically to the specific employee who earned it. Anonymous, aggregated data is a thing of the past. |
Step Three:
Data is Instantly Attributed
The Missing Link. Our AI analyzes feedback sentiment and attributes every interaction instantly and automatically to the specific employee who earned it. Anonymous, aggregated data is a thing of the past. |
Step Four:
Unlock Actionable Insights
|
Step Four:
Unlock Actionable Insights
|
Net Promoter Score
7.7 / 10
View full report
Downloaded App
1,487 users
View full report
5-Star Google Reviews
1,934 5-Stars
View full report
Net Promoter Score
7.7 / 10
View full report
Downloaded App
1,487 users
View full report
5-Star Google Reviews
1,934 5-Stars
View full report
Step One:
Initiate the Connection
A frontline employee invites the customer to share feedback with a quick tap of their phone, or click of a unique link. The prompt is instant… No apps, no friction. |
Step One:
Initiate the Connection
A frontline employee invites the customer to share feedback with a quick tap of their phone, or click of a unique link. The prompt is instant… No apps, no friction. |
Customer Interactions
1,984
View full report
Downloaded App
1,487 users
View full report
5-Star Google Reviews
1,934 5-Stars
View full report
Customer Interactions
1,984
View full report
Downloaded App
1,487 users
View full report
5-Star Google Reviews
1,934 5-Stars
View full report
Step Two:
The Customer Takes Action
A branded page opens with one-tap options. The customer can leave a review online review on any platform, join a loyalty program, refer a friend, and much more! |
Step Two:
The Customer Takes Action
A branded page opens with one-tap options. The customer can leave a review online review on any platform, join a loyalty program, refer a friend, and much more! |
Net Promoter Score
7.7 / 10
View full report
AI-Powered Attribution
D. Peterson got his 50th review!
View full report
Net Promoter Score
7.7 / 10
View full report
AI-Powered Attribution
D. Peterson got his 50th review!
View full report
Step Three:
Data is Instantly Attributed
The Missing Link. Our AI analyzes feedback sentiment and attributes every interaction instantly and automatically to the specific employee who earned it. Anonymous, aggregated data is a thing of the past. |
Step Three:
Data is Instantly Attributed
The Missing Link. Our AI analyzes feedback sentiment and attributes every interaction instantly and automatically to the specific employee who earned it. Anonymous, aggregated data is a thing of the past. |
5-Star Google Reviews
1,934 5-Stars
View full report
5-Star Google Reviews
1,934 5-Stars
View full report
Step Four:
Unlock Actionable Insights
|
Step Four:
Unlock Actionable Insights
|
"We love Cheers. We've been trying to get more insight into individual customer experiences for years, and Cheers finally fixed our blind spot."
- Vivint Smart Home, who collected over 65,000 5-star reviews across 400 locations in 5 months.
"We love Cheers. We've been trying to get more insight into individual customer experiences for years, and Cheers finally fixed our blind spot."
- Vivint Smart Home, who collected over 65,000 5-star reviews across 400 locations in 5 months.
"We love Cheers. We've been trying to get more insight into individual customer experiences for years, and Cheers finally fixed our blind spot."
- Vivint Smart Home, who collected over 65,000 5-star reviews across 400 locations in 5 months.
Dashboard
Leaderboard
Online Reviews
Forms
Manage Employees
Organization
Customer Interactions
20,243
Google Reviews
16,152
Average Rating
4.9/5
Loyalty Sign-Ups
1,758
Referrals Submitted
1,332
Leaderboard
Employee Name
Employee Rank
Attributed Reviews
Referrals Submitted
Loyalty Sign-Ups
Average Rating
Dylan Allen
1
64
4
3
Andrew Kai
2
47
5
1
Sam Peters
3
32
1
5
Holly Flacks
4
18
7
2
Jim Halpert
5
12
0
1
Tron Legacy
6
6
3
1
Dashboard
Leaderboard
Online Reviews
Forms
Manage Employees
Organization
Customer Interactions
20,243
Google Reviews
16,152
Average Rating
4.9/5
Loyalty Sign-Ups
1,758
Referrals Submitted
1,332
Leaderboard
Employee Name
Employee Rank
Attributed Reviews
Referrals Submitted
Loyalty Sign-Ups
Average Rating
Dylan Allen
1
64
4
3
Andrew Kai
2
47
5
1
Sam Peters
3
32
1
5
Holly Flacks
4
18
7
2
Jim Halpert
5
12
0
1
Tron Legacy
6
6
3
1
Dashboard
Leaderboard
Online Reviews
Forms
Manage Employees
Organization
Customer Interactions
20,243
Google Reviews
16,152
Average Rating
4.9/5
Loyalty Sign-Ups
1,758
Referrals Submitted
1,332
Leaderboard
Employee Name
Employee Rank
Attributed Reviews
Referrals Submitted
Loyalty Sign-Ups
Average Rating
Dylan Allen
1
64
4
3
Andrew Kai
2
47
5
1
Sam Peters
3
32
1
5
Holly Flacks
4
18
7
2
Jim Halpert
5
12
0
1
Tron Legacy
6
6
3
1
Dashboard
Leaderboard
Online Reviews
Forms
Manage Employees
Organization
Customer Interactions
20,243
Google Reviews
16,152
Average Rating
4.9/5
Loyalty Sign-Ups
1,758
Referrals Submitted
1,332
Leaderboard
Employee Name
Employee Rank
Attributed Reviews
Referrals Submitted
Loyalty Sign-Ups
Average Rating
Dylan Allen
1
64
4
3
Andrew Kai
2
47
5
1
Sam Peters
3
32
1
5
Holly Flacks
4
18
7
2
Jim Halpert
5
12
0
1
Tron Legacy
6
6
3
1
Dashboard
Leaderboard
Online Reviews
Forms
Manage Employees
Organization
Customer Interactions
20,243
Google Reviews
16,152
Average Rating
4.9/5
Loyalty Sign-Ups
1,758
Referrals Submitted
1,332
Leaderboard
Employee Name
Employee Rank
Attributed Reviews
Referrals Submitted
Loyalty Sign-Ups
Average Rating
Dylan Allen
1
64
4
3
Andrew Kai
2
47
5
1
Sam Peters
3
32
1
5
Holly Flacks
4
18
7
2
Jim Halpert
5
12
0
1
Tron Legacy
6
6
3
1
Dashboard
Leaderboard
Online Reviews
Forms
Manage Employees
Organization
Customer Interactions
20,243
Google Reviews
16,152
Average Rating
4.9/5
Loyalty Sign-Ups
1,758
Referrals Submitted
1,332
Leaderboard
Employee Name
Employee Rank
Attributed Reviews
Referrals Submitted
Loyalty Sign-Ups
Average Rating
Dylan Allen
1
64
4
3
Andrew Kai
2
47
5
1
Sam Peters
3
32
1
5
Holly Flacks
4
18
7
2
Jim Halpert
5
12
0
1
Tron Legacy
6
6
3
1
Take control of your frontline brand with Cheers.
Take control of your frontline brand with Cheers.
Questions? We've got answers.
Find answers to the most common questions about Cheers.
How exactly does Cheers attribute customer feedback to individual employees?
Every employee carries an NFC-enabled badge embedded with their unique ID. When a customer taps the badge, their phone opens a mobile page tied to that employee. Whatever the customer does—leave a review, tip, download your app—gets timestamped and attributed to that specific badge (and therefore that employee) in your dashboard in real time.
Will customers need to download an app or create an account?
No. The experience is entirely frictionless. The tap instantly launches a standard mobile web page compatible with any modern iPhone or Android. There are zero apps, log-ins, or passwords required, ensuring high customer engagement rates and a seamless interaction.
Can the customer-facing experience be customized to our brand?
Absolutely. The mobile page the customer sees after tapping the badge is fully customizable. You control the branding, colors, messaging, and the specific actions you want to drive—whether it's public reviews, app downloads, social media engagement, or internal surveys.
Why is frontline attribution critical in the age of AI and LLMs?
Consumers are rapidly shifting from traditional search to AI-driven recommendations (LLMs). These models don't just count 5-star reviews; they analyze the substance of what people say across the internet. To be recommended for specific qualities (like "fast service"), your customers must use those exact words in their feedback. Cheers allows you to identify and incentivize the behaviors that drive those specific keywords, ensuring LLMs recommend your brand for exactly what you want to be known for.
How does Cheers handle negative feedback? Are we violating Google’s policy against "review gating"?
We strictly adhere to Google's Terms of Service; Cheers does not practice review gating (selectively soliciting only positive reviews). All customers are given the same opportunity to leave feedback publicly. However, you can configure the system to offer customers the option to submit private feedback directly to management. This allows your team to instantly intercept and resolve issues, often recovering a dissatisfied customer before a negative review goes public.
Questions? We've got answers.
Find answers to the most common questions about Cheers.
How exactly does Cheers attribute customer feedback to individual employees?
Every employee carries an NFC-enabled badge embedded with their unique ID. When a customer taps the badge, their phone opens a mobile page tied to that employee. Whatever the customer does—leave a review, tip, download your app—gets timestamped and attributed to that specific badge (and therefore that employee) in your dashboard in real time.
Will customers need to download an app or create an account?
No. The experience is entirely frictionless. The tap instantly launches a standard mobile web page compatible with any modern iPhone or Android. There are zero apps, log-ins, or passwords required, ensuring high customer engagement rates and a seamless interaction.
Can the customer-facing experience be customized to our brand?
Absolutely. The mobile page the customer sees after tapping the badge is fully customizable. You control the branding, colors, messaging, and the specific actions you want to drive—whether it's public reviews, app downloads, social media engagement, or internal surveys.
Why is frontline attribution critical in the age of AI and LLMs?
Consumers are rapidly shifting from traditional search to AI-driven recommendations (LLMs). These models don't just count 5-star reviews; they analyze the substance of what people say across the internet. To be recommended for specific qualities (like "fast service"), your customers must use those exact words in their feedback. Cheers allows you to identify and incentivize the behaviors that drive those specific keywords, ensuring LLMs recommend your brand for exactly what you want to be known for.
How does Cheers handle negative feedback? Are we violating Google’s policy against "review gating"?
We strictly adhere to Google's Terms of Service; Cheers does not practice review gating (selectively soliciting only positive reviews). All customers are given the same opportunity to leave feedback publicly. However, you can configure the system to offer customers the option to submit private feedback directly to management. This allows your team to instantly intercept and resolve issues, often recovering a dissatisfied customer before a negative review goes public.
Questions? We've got answers.
Find answers to the most common questions about Cheers.
How exactly does Cheers attribute customer feedback to individual employees?
Every employee carries an NFC-enabled badge embedded with their unique ID. When a customer taps the badge, their phone opens a mobile page tied to that employee. Whatever the customer does—leave a review, tip, download your app—gets timestamped and attributed to that specific badge (and therefore that employee) in your dashboard in real time.
Will customers need to download an app or create an account?
No. The experience is entirely frictionless. The tap instantly launches a standard mobile web page compatible with any modern iPhone or Android. There are zero apps, log-ins, or passwords required, ensuring high customer engagement rates and a seamless interaction.
Can the customer-facing experience be customized to our brand?
Absolutely. The mobile page the customer sees after tapping the badge is fully customizable. You control the branding, colors, messaging, and the specific actions you want to drive—whether it's public reviews, app downloads, social media engagement, or internal surveys.
Why is frontline attribution critical in the age of AI and LLMs?
Consumers are rapidly shifting from traditional search to AI-driven recommendations (LLMs). These models don't just count 5-star reviews; they analyze the substance of what people say across the internet. To be recommended for specific qualities (like "fast service"), your customers must use those exact words in their feedback. Cheers allows you to identify and incentivize the behaviors that drive those specific keywords, ensuring LLMs recommend your brand for exactly what you want to be known for.
How does Cheers handle negative feedback? Are we violating Google’s policy against "review gating"?
We strictly adhere to Google's Terms of Service; Cheers does not practice review gating (selectively soliciting only positive reviews). All customers are given the same opportunity to leave feedback publicly. However, you can configure the system to offer customers the option to submit private feedback directly to management. This allows your team to instantly intercept and resolve issues, often recovering a dissatisfied customer before a negative review goes public.
From the blog
Stay ahead with expert insights on customer retention, engagement strategies, and data-driven growth.
Stay ahead with expert insights on customer retention, engagement strategies, and data-driven growth.
Stay ahead with expert insights on customer retention, engagement strategies, and data-driven growth.
Written by Dylan Allen
CEO & Co-Founder, Cheers
Success
Written by Dylan Allen
CEO & Co-Founder, Cheers
Success
Written by Dylan Allen
CEO & Co-Founder, Cheers
Success
Stop Managing Averages. Start Leading Individuals.
Dashboard
Leaderboard
Online Reviews
Forms
Manage Employees
Organization
Customer Interactions
20,243
Google Reviews
16,152
Average Rating
4.9/5
Loyalty Sign-Ups
1,758
Referrals Submitted
1,332
Leaderboard
Employee Name
Employee Rank
Attributed Reviews
Referrals Submitted
Loyalty Sign-Ups
Average Rating
Dylan Allen
1
64
4
3
Andrew Kai
2
47
5
1
Sam Peters
3
32
1
5
Holly Flacks
4
18
7
2
Jim Halpert
5
12
0
1
Tron Legacy
6
6
3
1
Stop Managing Averages. Start Leading Individuals.
Dashboard
Leaderboard
Online Reviews
Forms
Manage Badges
Organization
Customer Interactions
20,243
Google Reviews
16,152
Average Rating
4.9/5
Loyalty Sign-Ups
1,758
Referrals Submitted
1,332
Leaderboard
Employee Name
Employee Rank
Employee Reviews
Referrals Submitted
Loyalty Sign-Ups
Average Rating
Dylan Allen
1
64
4
3
Andrew Kai
2
47
5
1
Sam Peters
3
32
1
5
Holly Flacks
4
18
7
2
Jim Halpert
5
12
0
1
Tron Legacy
6
6
3
1
Stop Managing Averages. Start Leading Individuals.
Dashboard
Leaderboard
Online Reviews
Forms
Manage Badges
Organization
Customer Interactions
20,243
Google Reviews
16,152
Average Rating
4.9/5
Loyalty Sign-Ups
1,758
Referrals Submitted
1,332
Leaderboard
Employee Name
Employee Rank
Employee Reviews
Referrals Submitted
Loyalty Sign-Ups
Average Rating
Dylan Allen
1
64
4
3
Andrew Kai
2
47
5
1
Sam Peters
3
32
1
5
Holly Flacks
4
18
7
2
Jim Halpert
5
12
0
1
Tron Legacy
6
6
3
1