Let’s be honest - when it comes to online reviews, people seem way more eager to share the bad stuff than the good. It’s like they’re just waiting for one tiny thing to go wrong so they can whip out their phones and let the world know! 

So, how do you flip the script and get your guests to rave about your restaurant? 

The key is delivering an experience so good that they can’t help but share it online. While you might not be able to avoid the occasional off-day, mastering these 5 strategies will have 5-Star reviews pouring in like your house special on a Saturday night.

1. Ask at the Perfect Moment

Timing is everything! The best time to ask for a review is right when your guests are riding high on a great meal and service. When they’re still buzzing from that delicious dessert or your signature dish, that’s the moment to strike.

Pro Tip: Make it easy for your diners by having your staff subtly ask for feedback right when the bill is settled. A simple, "We’d love to hear what you think!" can go a long way in prompting that 5-star review.

2. Make It Effortless

Let’s face it, no one wants to jump through hoops to leave a review. The easier you make it, the more likely your guests are to share their thoughts. 

Simplicity is your best friend here.

How do you Keep It Simple? Consider giving your waiters NFC-enabled badges that link directly to your review page. This way, customers can just scan, pay and leave a review while they’re still at the table, making the whole process super straightforward.

3. Sweeten the Deal

Who doesn’t love a little reward? Offering a small incentive can be the nudge that turns a happy customer into a raving reviewer. Think discounts on their next meal or a free dessert - just a little something to say thank you.

Make It Irresistible

Let your customers know they’ll get a special deal the next time they dine with you if they leave a review. It doesn’t have to be much - even a small perk can make a big difference in getting those stars.

4. Build Your Restaurant's Buzz

Those glowing reviews you’re getting? Don’t let them sit in the digital shadows. Use them as social proof to show potential diners just how great your place is! Highlighting positive feedback on your social media or website can amplify your restaurant's reputation.

Leverage the Buzz

Share your best reviews with your followers and tag the customers (if they’re cool with it) to show that you appreciate their shoutouts. Nothing builds credibility like real customers singing your praises!

5. Leverage Technology

Technology is your best ally if you're looking for customer reviews. From digital menus to contactless payments, making use of tech can enhance your guests’ experience and make leaving a review as easy as possible.

At Cheers, we use NFC technology to streamline this whole process, allowing customers to pay and leave a review in just one tap. It's quick, efficient, and helps you get that valuable feedback without any hassle.

Final Thoughts

These are just a few simple strategies to keep your restaurant at the forefront of your customers' minds. 

When you focus on delivering great service and memorable experiences, those 5-star reviews will naturally follow. 

Cheers🍻