Customer reviews have always been essential for plumbing businesses, especially in today’s world. Whether you’re trying to stand out on Google or attract new clients, having a steady stream of positive reviews can make all the difference. But how do you encourage customers to leave reviews when they’re busy or simply forget? 

That’s why we have NFC (Near Field Communication). It offers a fast, seamless way to collect feedback and improve your business operations.

If you’re wondering what NFC is and how it can help your plumbing business, don’t worry. We’ll walk you through simple ways to use this technology to boost your reviews and streamline customer interactions.

Does Your Plumbing Business Even Need Customer Reviews?

Online reviews are super important local service businesses like plumbing. A potential customer will more than likely check reviews before deciding who to call for their plumbing needs. Positive reviews can boost your reputation and also help you rank higher on Google.

This just makes it a lot easier for new customers to find you.

Picture this - you finish a plumbing job, the customer is happy, but they’re in a rush. Instead of hoping they’ll remember to leave a review later, you can get that feedback instantly while you’re still there. 

That’s what NFC brings to the table.

What You Might Be Doing vs. What Works

Normally, asking for reviews meant sending follow-up emails or texts after a job was completed. Although that can work, it’s mostly hit or miss. Customers may forget, get distracted, or simply not bother to leave feedback.

With NFC, the process is made really easy. All it takes is a tap, and your customers can leave a review right away, while the experience is still fresh in their minds.

So, what exactly is this NFC? 

NFC stands for Near Field Communication, a wireless technology that allows devices to interact when they're close together. It’s already built into most smartphones, including iPhones, and it’s what powers contactless payments like Apple Pay. But you can use it for much more; like collecting customer reviews instantly.

Using NFC for Instant Feedback

For your plumbing business, NFC can make you collect reviews effortlessly. You could simply give NFC badges to your employees and they can have the customer tap the badge with their phone to leave feedback on the spot. 

It’s quick, hassle-free, and encourages customers to take action while they’re still thinking about the great service you just provided.

What makes these NFC badges even better is that they can be customized to fit your specific business needs. You might want to add your company’s logo or create a specific action (like directing them to leave a Google Review) - the badge is built for your brand.

At Cheers, we offer customizable NFC badges that help your employees collect reviews with just a tap. This means you don’t have to rely on follow-ups or hope customers remember to leave a review later.

No Badges? No Problem 

Don’t need badges? That’s completely fine! You can still take advantage of NFC with just your iPhone. Thanks to the latest iOS updates, iPhones now fully support NFC for tasks like collecting reviews and even accepting payments.

If your plumbing business prefers not to use badges, your team members can simply ask the customer to tap their iPhone to leave a review or make a payment. It’s an easy and convenient option that doesn’t require any extra hardware.

Cheers makes it easy to use NFC without badges by using your iPhone. Doesn't matter if you prefer to collect feedback with badges or smartphones, our solution adapts to your needs.

Payments

Your plumbing business can do more than just collect reviews with NFC - it’s also really powerful for accepting payments. After completing a job, your employees can prompt the customer to pay instantly via NFC, and at the same time, leave a review.

This creates a seamless customer experience where everything is handled in one interaction. No need to follow up later or wait for a payment - everything can be done in real-time, with little effort on either side.

Conclusion

The world is really competitive right now and your plumbing business needs to think creatively about how to grow its online presence, and collecting customer reviews is a big part of that. 

By using NFC, you can make it easier than ever for your customers to leave feedback and even complete payments on the spot.

Whether you choose to use customizable NFC badges or simply use your team’s iPhones to collect reviews, the technology is here to simplify your operations and boost your reputation. Don’t miss the chance to take advantage of these tools and start capturing customer feedback faster and more efficiently today.

If you're ready to take your plumbing business to the next level with real-time reviews and seamless payments… 

Contact us at Cheers to learn how our customizable NFC solutions can help your team capture more customer feedback and streamline your operations.

Cheers🍻